Hearing from our residents and their families is our greatest reward....
" We are very grateful for all the care and kindness to dear M during her time with you. It was so good to have her nearby & to be with her, thank you."
E & B - November 2014
" We would like to thankyou for your excellent care, support and kindness whilst M was at Hatchmoor. We are so glad she got to spend her last three months with us in Devon, in such a wonderful Home."
Miss D, P & family from Bideford - November 2014
" I felt compelled to write to you all at Hatchmoor. I was not able to speak to all of Mum's friends there, of whom there are many. In the few short months that Mum was at Hatchmoor, I knew personally, that she was not only looked after, but most happy and loved. I always felt that the care she received there truly went beyond what was expected, due to the care and compassion of all staff, and that made her last days happy ones. I will always be eternally grateful."
Mr S from Great Torrington - August 2014
"We are writing to express our sincere gratitude for the care you have given to R during his three and a half years with you at Hatchmoor. We thank everyone at Hatchmoor for their efforts. The carers have been wonderful and very special thanks must go to them for their kindness, patience and the respect they have shown to R. We would also like to thank you for the warm welcome the family were given whenever we came to visit - endless cups of tea, time to talk things through, and a laugh and joke along the way!. So once again - thank you."
Mrs C and family from Braunton - August 2014
"Thank you and all your Staff on behalf of myself and my daughter P for caring so well for my wife during her stay at Hatchmoor. The personal attention K was given by every memeber of staff, all the carers and the many supportees behind the scenes could not have been bettered. Thank you Solomon for your brilliant team, for taking such good care of K for me."
Mr N from Winkleigh - August 2014
"I wanted to express how very grateful we have all been for the wonderfully compassionate and skillful care you and your staff gave to our Mother while she was with you. It does not appear to be like this in all care homes and we are so glad that we were able to find one that sets such a high standard. Once again many thanks from myself and all the family."
Mrs W from Sutton Coldfield - August 2014
"B and I would like to thank each and everyone of you for all your kindness and care to our dear late Mum and to us as well. Our comfort was that she was being cared for with dignity. Thank you for your patience and cheerfulness."
Mrs S from Barnstaple - April 2014
"I write on behalf of my two sons and myself to thank you very sincerely for all your help regarding A's recent stay at Hatchmoor. Whilst he was there everyone was so kind and helpful to him and it was really appreciated that A and I were able to join A for the Christmas lunch - A great memory - I should be most grateful if you would kindly convey to all the carers who cared for A."
Mrs D from Great Torrington - Jan 2014
"It was reasurring to know that Mum settled into life at Hatchmoor and was part of your community. I am very grateful for the respect and excellent care she received from all of you. I couldn't have found a better place for her. I also felt welcome everytime I visited her. Although she had not been keen to move from Kent to Devon she came to accept it and enjoyed getting to know her surroundings and visiting places I took her to, especially seeing where I now live. This is due to your help in helping her to adjust and settle in. Again many thanks for all you did for Mum."
Mrs N from Winkleigh - Jan 2014
"This is a thankyou to all the nurses and carers who looked after my darling husband in his last weeks. To the Nurses under whos' tender care he was for most of the last weeks. Also to all the carers who were unfailingly kind to us both particulalry in his last days. Your kindness will never be forgotten."
Mrs A from Weare Gifford - Dec 2013
"You standards are set to a very high aspiration level, and you consistenly exceed them!"
Mr H from Great Torrington - Dec 2013
"Words cannot adequately express our appreciation for all that you have done for AH, who was resident with you since April 2011. The kindness and generosity that you have shown is, in our opinion, unsurpassed and of a conistently high standard. We cannot praise you enough. Bless you all, and thank you for what you do and especially for how you do it."
Mrs H from Great Torrington - Dec 2013
"On behalf of my family I would like to give my heartfelt thanks for the care of my Father D over the last 14 months. Dad did not just receive excellent care he also received affection from his carers and the care that was shown not only to him but to us over the last few days of is life was second to none. Thank you so much."
Mr H from Barnstaple - October 2013
"On behalf of the family I'd like to thank you all for all the wonderful care and support that you have given N during his three and a half years at Hatchmoor. Yuo provided a very comfortable home and met his everyday needs in the best possible way. He was always treated with great consideration and kindness. This has been especially apparent in recent weeks when your fantastic care staff have provided such comfort to N. Thank you also for your help and freindship to me. As an almost daily visitor I have felt part of the Hatchmoor community and will miss you all."
Mr & Mrs S from Umberleigh - May 2013
"I am writing to you to express my sincere gratitude to you and all the staff at Hatchmoor who have done so much in so many different ways to make my Father's last few years as comfortable as they possibly could be. I have been struck on every visit by the kindness and consideration shown to N and to every member of his family. Hatchmoor is a very fine Nursing Home indeed and we all feel immensely fortunate that N was looked after there."
Mr B from Cheshire - May 2013
"Thank you all for the wonderful care to my husband D during his last few days at Hatchmoor. The kindness shown to myself and our son is beyond words. My heart is broken at D's passing but filled with joy at the compassion shown to those in your care. God bless you all."
Mrs H from Barnstaple - April 2013
"My family and I would like to say a very big thank you to all the wonderful staff and carers at Hatchmoor Nursing Home, you all made a very difficult time a lot easier and your love and attention to M was wonderful. I and all of my family and M's family and friends would like to thank you all again for looking after me so well, I cannot praise Hatchmoor highly enough."
Mr S and family from Great Torrington - March 2013
"Many thanks for the kindness and dedication shown to Mum during her brief time with you. It has been a great relief knowing that she was happy and contented, partaking in activities when possible. Thank you so much for giving Mum so much dignity and respect in her final hours and the support given afterwards."
Miss O from Bideford - March 2013
"We would like to thank all the staff who cared for P in her last months for your outstanding professional care, compassion, love and friendship which make such a difference to our Mum. Thanks for all the hugs which were much needed. It is truly a wonderful place."
Mrs M from Bideford - November 2013
"I am writing to express the gratitude of all our family for the great care and consideration with which everybody at Hatchmoor treated my Father during his final illness. Everyone - including the administrative staff, nurses, carers, catering and laundry assistants - could not have been kinder or more attentive to his needs - both physical and emotional. His final stay with you was brief but we could not have asked for better treatment and thank you all, once again, for making possible the peaceful and serene manner of his passing."
Mr G from Great Torrington - October 2012
"Thank you for all the love and attention you have given to L over the past year. It has always been a pleasure to visit you Home."
Mrs E from Bideford - June 2012
"Thank you for the care that you gave R even though his stay was so short."
Mrs B from Great Torrington - May 2012
"Dear Mr Singh, my warmest thanks to you and all your staff for all you did to make my sisters's last few months so comfortable, and as stress free as possible. On all the occassions when I phoned to see how J was, your staff were always so helpful, and nothing was too much trouble. I knew from the first time my sister and I came to see you, that Hatchmoor was the best possible place for her to be. So I thank you all so very much for all your loving care and patience.
Mrs K from Cheshire - February 2012
"Thank you is really inadequate to you all for all the love and care you gave to J since she arrived with you last September. As you know, to begin with she wasn't easy, but you all persevered, and she mellowed, and she ended up by being very settled and happy with you all. You all looked after her so beautifully, and she loved you all."
Mrs W from Turo - February 2012
"Thank you for all you did for G"
The V Family - July 2012
"Many thanks for looking after R during his stay it was very much appreciated by all the family"
Mrs D from Great Torrington - December 2011
"Thank you so much for the care and kindness you gave Dad during his short stay with you, and the freindly thoughfulness to us as visitors. It was a great relief to know that his final weeks were comfortable and peaceful, for which we are very grateful. Hatchmoor has already established an excellent reputation in the short time it has been opened, and we are certainly able to fully emphasise that."
Miss J from Buckland Brewer - November 2011
"To all the staff and of course the Chef - thank you for making Mum & Dad's 60th anniversary celebrations special for them."
Mrs P from Barnstaple - July 2011
"I like to take this opportunity to thank you and your staff at Hatchmoor for the wonderful care and affection B recieved during his stay with you. He was most comfortable in the spacious room en suite, you should be very proud of the facilities you provide for the residents. A very special thanks goes to the nursing staff and in particular to D and C who looked after B in a very professional way with love and care. But also to the carers who are available to make sure he was comfortable and clean all the time. A special thanks to D who really made B laugh till his last day and B always did like to have a joke. They not only made B comfortable but also his visitors with cups of tea and cake. I wish you the very best and certainly will recommend Hatchmoor to friends."
Mrs R from Braunton - July 2011
"I would like to thank you all for looking after me during the past week. I am always amazed at how happy and patient you are with people like myself - but i will admit it's always nice to come home!! I hope to see you all again in the future if I can get into Hatchmoor."
Mr D from Appledore - April 2011
"I am writing to you all juist to express my heartfelt thanks & gratitude for all your care for my mother. During her brief stay with you she was looked after so patiently, kindley and with good humour - even in her awkward moments! Her last few days were very difficult, both for Mum & us, her family, but also for the staff. I felt that throughout this, great compassion and profesionalism shone through - not just for mum, but also for all her relatives."
Dr M from Barnstaple - December 2010
"A little thank you for all your help, support & kindness to our mother BK, and to us, her children during her last days. We used your mugs a lot - thought you could do with a 'top up'."
M, M & C from Barnstaple - December 2010
"Myself and M would like to thank you all for looking after our dear Mum. You were very kind friendly and caring, we can't thank you all enough."
M, C, B & Family from Bideford - November 2010
"I would like to say a big thank you to you and your staff at Hatchmoor Nursing Home for the care and attention you gave W during his stay with you. Also for the kindness you all showed to myself and my family at all times."
Mrs C from Umberleigh - October 2010
"Having numerous visits to Hatchmoor I was very aware that E had settled well and her health and state of mind were both much improved. All the staff we met, interacted with E so sympathetically. My last telephone conversation with her was just after she had had a bath. She was chuckling with pleasure. It was so good to experience her happiness especially after she had been so disturbed when she was in hospital.
Mrs H from Hitchin, Herts - August 2010
"I really want to say thank you to you and and your staff for the care and patience you showed to L over the past weeks. She had a difficult few months, but was much happier with you."
Mrs P from Gloucester - August 2010
"Thankyou so much for all you did for R"
V, R & Family from Great Torrington - July 2010
"Thankyou so much for making Dad's last few weeks with us peaceful. Especially a big thank you to the Nurses for there support."
J, J & R from Great Torrington - July 2010
"Thank you once again for looking after E so well; I found great comfort from the fact that all of the staff within the home were so helpful and friendly both in their dealings with myself and E during the time she stayed with you."
Mr D from Bideford - June 2010
"All the family have been greatly helped by knowing that R was not just looked after in Hatchmoor, but cared for. I know how much he appreciated the cheerfulness and kindness of all your staff and his visitors the pleasent greetings they were given"
Mrs P from Umberleigh - June 2010
“Thank you to all the care you gave my Mother in her last year, I am convinced that the care, love, attention and diet she had during her life was instrumental in prolonging her life.”
Mr J from Northam - May 2010
"Just wanted to pass on my thanks to the wonderful work you and your team have been done in caring for my father. When it became clear that my Father could live independently we are so glad that we were able to find a place where he would be happy.”
Mrs C from Bideford - February 2010
“Thank you to the staff of Hatchmoor for caring for our Mother. We were not sure how she would take to living in a home, but your friendliness and care meant she was very happy and content”
Mrs S from Holsworthy - December 2009
“We would like to thank everyone at Hatchmoor for the time the spent with our Father, whatever needed to be done for him, was done with patience, understanding and care. Each day as we left him, we knew he was in good hands.”
Mr D from Barnstaple - Ocotober 2009
“To all the staff at Hatchmoor thank you for making my Mothers time at Hatchmoor very comfortable and happy. We appreciated everything you did for her and for making us feel so welcome.”
Mrs S from Barnstaple - October 2009